Our Loyalty Card

LOYALTY CARD CONDITIONS:

The Wine Bank: Wine & Spirit Merchant based in Lee on the Solent.

One stamp awarded for every £20 spent in a single transaction.

Collect 5 stamps to receive 10% off your next purchase.

Loyalty cards cannot be exchanged for cash.

Loyalty cards are not valid against the purchase of gift cards or vouchers.

All sale promotions are excluded. Stamps are only awarded for transactions on full price items.

Stamps can be collected on purchases in store or at events.

Stamps are non-transferrable and cannot be used in conjunction with any other card or offer.

The Wine Bank will not accept liability for lost or stolen loyalty cards, but damaged cards may be replaced at our discretion.

The Wine Bank reserves the right to amend our Wine Bank Loyalty Cards Terms & Conditions at any time and to take appropriate action, including the cancellation of the card, if it is deemed necessary. This does not affect your statutory rights.

The Wine Bank reserves the right to cancel a Wine Bank Loyalty Card, where the fraudulent use of a credit card is suspected, or where The Wine Bank suspects a breach of these Terms & Conditions or abuse of the scheme, or any behaviour relating to the scheme that involves theft, misconduct, offensive or misleading behaviour.

The Wine Bank reserves the right to refuse to accept a Wine Bank Loyalty Card, where it reasonably suspects that The Wine Bank Loyalty Card may have been stolen, tampered with, duplicated, or obtained in another illegal way.

The Wine Bank reserves the right to refuse to accept a Wine Bank Loyalty Card, where it has or appears to have been forged, damaged, defaced or otherwise tampered with.

The Wine Bank reserves the right to withdraw The Wine Bank Loyalty Card scheme at any time without prior notice.

By agreeing to accept a Wine Bank Loyalty Card, you are accepting of and will be bound by these Terms & Conditions.

PRICES:

1. All prices are quoted exclusive of V.A.T. (unless stated) and are subject to fluctuations without notice.  Orders are accepted subject to availability and for execution at the price ruling at the date of invoice.  Should a wine not be available than a replacement wine of equal or better quality will be provided at no extra cost.

RETENTION OF TITLE:

1. Until full payment has been received by Cin Cin Wines Ltd t/a The Wine Bank, hereafter called the Company for the goods and for all other goods supplied by the Company the legal equitable title to the property in the goods shall not pass to the purchaser who shall store them separately and in such a way and with such markings that they can be readily identified as being the property of the Company.
2. In the event of resale of the goods or any part thereof prior to the full purchase price being paid, the full proceeds of the sale will be held in trust for and on behalf of the Company.  Such a sale is only authorised by the Company if it takes place in the ordinary course of the purchaser’s business.
3. If the buyer fails to pay for any goods in accordance with these terms or if the buyer suffers any distress or execution, makes a composition with its creditors or proceedings are commenced against it which could lead to bankruptcy, liquidation or the appointment of an Administrator, Receiver or Receiver and Manager of the buyer, all sums in respect of goods delivered to the buyer or arising from any transaction, sale or account whatsoever shall become due immediately and seller shall at any time thereafter be entitled to enter upon the buyer’s premises and re-possess any goods supplied to the buyer by the seller.

PAYMENT:
Conditions for internet orders and non-account customers:
Unless a prior agreement has been made with the company, a proforma invoice will be sent. When payment is received with cleared funds i.e. BACs transfer or credit/debit card the goods will be despatched.

Settlement by approved account customers for goods supplied in any one month should be made no later than 21st of the following month.
All other sales purchases are to be paid prior to collection.  Any wine returned on the sale or return basis will be credited by the same method as payment.

UNPAID CHEQUES:
A charge of £15.00 will be made for each cheque unpaid by the purchaser’s bank including cheques returned marked ‘Please Represent’ , the charge will be made for each time the cheque is returned.  Interest will be charged on any outstanding amount at 2% above banker’s base rate.
SALE OR RETURN:
Goods are not supplied on a Sale or Return basis unless prior agreement has been made.  Sale or return only on stock lines plus with guidance from the Company on ordering quantities.  We are unable to accept the return of goods for whatever reason if those goods are no longer listed in the Company’s current wine list or if they are in poor condition.  All goods on a Sale or Return basis must be returned within a week of the event & in full cases only.

GLASS LOAN:
Trays of glasses may be borrowed provided the equivalent amount of alcohol is purchases.  The glasses are sent out washed and polished and are to be returned in the same way.  Anyone returning dirty trays will be charged £10 per tray.  Any damaged to the actual trays will be charged at £10 ex VAT and any broken glasses will be charged at £1 per glass ex VAT.

LOCAL DELIVERY:
The normal minimum carriage paid delivery is 1 case (9 litres) within our local delivery area of 15 miles radius of the warehouse.  A nominated day of delivery will be discussed prior. 

SHIPPING:

We deliver to mainland UK using either Royal Mail first class post (for single 75cl bottles) or for larger parcels we use a courier service.  All packages are priced according to weight up to 20kg. The price is for fragile items.   We are unable to deliver to PO Boxes. Orders have a 3-7 working day turnaround.  We accept no responsibility for parcels delivered to an incorrect address so please ensure you have given us the correct postal details.  The Good are not insured.   Please supply us with a contact email or telephone number, as a point of contact with you.  All personal details are not stored for any other purpose than for the duration of the order process, and will not be used for marketing purposes unless otherwise stated by you. If you have any special delivery notes, please let us know to help us deliver your parcel.

Don’t forget you can order a gift online to be posted direct to your loved one. Just enter the shipping address of where you would like it to be sent along with the name of the receiver at checkout.  Please do let us know if your order is a gift so that we can ensure no order details or prices are included.

VINTAGES:
We will supply an ensuing vintage when that quoted is no longer available.

CLAIMS:
All goods should be examined on receipt and any losses or breakages reported at the time of delivery.

PRIVACY AND SECURITY:
To comply with the Data Protection Act 1984 we are required to inform you that we have recorded your name and address on our computer for the sole purpose of sending you our price list and other information.  Your name and address will not be given to third parties.
All payments are by on-line transactions, cheque, cash or credit/debit card.  We do not store any credit/debit card details on our website.  If you currently receive mailings from us and no longer wish to, you can opt out by emailing the Company via our website.  Or click on unsubscribe on the newsletter.